Improvement of the industrial relations at the enterprise level: a resource book for trainers

Materials of the industrial relations training for managers and workers in twelve companies in the Greater Jakarta Area (JABOTABEK) and twenty four companies in Surabaya.

The subjects covered in the enterprise level training included industrial relations in general, influence of external factors on industrial relations, improvement of communication, mechanisms of complaints and disputes resolution, workplace cooperation, prevention and settlement of conflict, and problem solving.